Privacy
Yours is important
September 2025
BuiltbyLu (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://www.builtbylu.co.za] (the “Site”).
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
What Personal Information We Collect
We may collect and process the following personal information from you:
Information You Provide Voluntarily
- Full name
- Email address
- Phone number
- Physical address
- Company name (if applicable)
- Any other information you submit via contact forms, registrations, or email communication
Information We Collect Automatically
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the Site
- Date and time of your visit
- Referring website
Cookies and Similar Technologies
We may use cookies or other tracking technologies to enhance user experience. You may choose to disable cookies through your browser settings, though this may affect your experience on the Site.
Legal Basis for Processing
We collect and use personal information only where:
- You have given us consent (e.g., contact form)
- It is necessary to carry out actions for the performance of a contract
- It is required to comply with a legal obligation
- It is in our legitimate interest, provided it does not override your rights
How We Use Your Information
We use your personal information to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our services
- Respond to your inquiries and provide support
- Send you updates, newsletters, or marketing materials (only with your consent)
- Comply with legal and regulatory requirements
- Detect and prevent fraud or abuse of our Site
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Third-party service providers (e.g. analytics services) that assist in running our website, under strict confidentiality obligations
- Regulatory bodies or law enforcement if required by law or to protect legal rights
Data Storage and Security
We store your personal information securely, and take reasonable, appropriate technical and organisational steps to prevent unauthorised access, loss, misuse, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access – You may request access to your personal data we hold about you
- Correction – You may request corrections to inaccurate or incomplete data
- Erasure – You may request deletion of your data when no longer necessary
- Objection – You may object to processing of your data for certain purposes
- Withdrawal of consent – You may withdraw your consent at any time (for processing based on consent)
To exercise these rights, please email us at info@builtbylu.co.za with your request.
Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Third-Party Services and Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to review this page periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact us
info@BuiltbyLu.co.za